£195
total · includes VAT
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Installer Dispute Support
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Stuck In a Dispute With Your Installer? Get the Evidence to Back You Up
An independent technical report you can use to challenge an installer who won't admit something's wrong.
It's one of the most frustrating positions a homeowner can be in — you know something isn't right, but your installer insists everything is fine. Without independent technical evidence, disagreements like this rarely go anywhere. We assess your system and provide a report built on evidence, not opinion, so you have something solid to stand on.
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Who This Is For
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Is This the Right Service for You?
This service is for homeowners already in disagreement with an installer over a heat pump that isn't performing.
Many homeowners reach out after weeks or months of being told everything is fine, while their bills stay high, their home stays cold, or the same fault keeps returning. Without independent evidence, it's simply your word against theirs.
This review is ideal if:
✔ Your installer says the system is fine, but you're not convinced.
✔ You need written technical evidence to support a complaint or warranty claim.
✔ You're considering escalating to a trade body, ombudsman, or finance provider and need independent proof.
We have no relationship with your installer and nothing to gain by taking their side — our only job is to tell you what's actually true.
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What We Check
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What Our Independent Report Covers
System design and sizing. Was the heat pump specified correctly for your home, based on an accurate heat loss calculation rather than a rule of thumb?
Installation quality. We assess pipework, controls, and commissioning against recognised good practice, looking for shortcuts or errors that could explain the issue.
Performance evidence. We compare your system's actual behaviour, running times, temperatures, and electricity usage, against what should reasonably be expected.
Settings and configuration. We check whether the system has been correctly configured since handover, and whether misconfiguration could explain what you're experiencing.
Documentation review. Where available, we review your original quote, design paperwork, and commissioning records to check what was actually promised versus what was delivered.
Fault history. We look at any recurring fault codes or previous callouts to establish a clear pattern, rather than treating each issue in isolation.
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What's Included
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Everything Covered in Your £195 Report
Your report is built to give you genuine standing in a dispute, not just an opinion you already had confirmed.
Your report includes:
✔ Full independent system assessment
✔ Review of design and installation quality
✔ Clear identification of any faults or shortfalls
✔ A written report suitable for sharing with your installer, warranty provider, or a dispute resolution service
✔ Supporting evidence and reasoning behind every conclusion
✔ A one-to-one video call to talk through the findings and your options
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How We Work
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A Process Built Around Honesty
Getting a straight answer shouldn't be complicated. Here's how it works.
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Satisfaction Guarantee
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Backed by Our Guarantee
If you feel the service has not provided useful technical insight or clarity, contact us within 7 days. We'll review your concerns, and if we agree the service has not delivered the expected value, we'll provide a full refund.
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FAQ's
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Frequently Asked Questions
Answers to the questions homeowners ask us most before booking a review.
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cta
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Not Sure If We Can Help?
Send us a short description of your issue no obligation. We'll tell you honestly if a review is worthwhile.