£295
total · includes VAT · Most Popular
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Fix My Heat Pump
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Heat Pump Not Working Properly? We'll Show You Exactly What's Wrong
Whether your heat pump has stopped heating altogether, keeps turning on and off, or is showing fault codes you don't understand, we'll work with you to get it fixed.
Many problems can be resolved during the video call itself. If further work is needed, we'll give you clear written instructions for your engineer, or work directly with them to make sure it's carried out correctly.
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Who This Is For
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Is Your Heat Pump Not Working Properly?
This service is for homeowners whose heat pump isn't working as it should.
If you've searched for help because your system has no heating or hot water, keeps returning the same fault codes, or just doesn't feel right even though your installer says everything's fine, this is exactly the kind of problem we diagnose every week.
This review is ideal if:
✔ Your heat pump has no heating or hot water, and no one's given you a clear reason why.
✔ You keep getting the same fault code, even after it's been reset.
✔ Your installer insists everything is working correctly, but it doesn't feel right to you.
Unlike an installer, we have no reason to defend anyone's work — our only job is to find out what's actually happening and help you fix it.
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What We Check
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Here's What We Look At
No heating or hot water. Can be as simple as a mode accidentally left on "hot water only" or a holiday setting still switched on, or it can point to a bigger issue with the compressor, refrigerant charge, or system controls.
Fault codes that keep returning. A code clearing itself and coming back is rarely random — usually the underlying trigger hasn't actually been fixed, just reset.
Heat pump running constantly. Often means the system is struggling to meet heat demand, which can come down to sizing, flow temperature, or heat loss rather than the heat pump itself being faulty.
Electricity bills much higher than expected. A heat pump that's technically "working" can still be running far less efficiently than it should, often due to flow temperature settings or poor system balancing.
House never reaching temperature. Usually traces back to flow temperature, radiator or underfloor sizing, or how the system has been configured.
Pressure dropping repeatedly. We help identify whether the pressure loss is caused by a leak, a faulty component, or another underlying issue before it leads to bigger problems.
Heat pump keeps turning on and off (short cycling). Frequent starting and stopping puts unnecessary wear on the system and is usually a sign it isn't sized or controlled correctly for your home.
Installer says everything is working correctly, but it doesn't feel right. One of the most common reasons homeowners contact us — an independent second opinion can confirm whether it's a genuine issue or just a heat pump behaving differently to your old boiler.
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What's Included
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What You'll Leave the Call With
This isn't a generic report or a box-ticking exercise. The aim is simple: identify what's causing the problem, and give you a clear path to getting it repaired.
Depending on the issue, you'll leave with:
✔ A clear understanding of what's wrong
✔ An explanation of why it's happening
✔ Practical, straightforward steps to fix it
✔ Advice on settings and controls
✔ Guidance you can pass to your installer, plumber, or electrician
✔ Confidence in what needs to happen next
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How We Work
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A Process Built Around Honesty
Getting a straight answer shouldn't be complicated. Here's how it works.
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Satisfaction Guarantee
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Backed by Our Guarantee
If you feel the service has not provided useful technical insight or clarity, contact us within 7 days. We'll review your concerns, and if we agree the service has not delivered the expected value, we'll provide a full refund.
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FAQ's
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Frequently Asked Questions
Answers to the questions homeowners ask us most before booking a review.
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cta
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Not Sure If We Can Help?
Send us a short description of your issue no obligation. We'll tell you honestly if a review is worthwhile.